Sometimes, users may receive a “Something went wrong while you tried signing in with SSO” error when logging into Zoom.  This can happen for a number of reasons, but most often it is related to the status of the user in the university's main HR database.  This happens most frequently for users who are new staff/students or users who recently had a change in their status.

If you receive this error, try clearing your browser cache and cookies (here are some instructions for clearing browser cache and cookies for Chrome and Firefox respectively) and logging in again.  You may also want to try logging in using an Incognito Window in Chrome.  If you still get an error after performing these actions, please create a ticket with TLT by emailing a description of the problem and your UNID to classhelp@utah.edu